At Kandy Home Goods, we hold the privacy of our customers in high regard, and we are dedicated to upholding the highest standards of confidentiality and data protection. We understand the importance of your personal information, and we are committed to maintaining the trust you have placed in us. Rest assured that we will always take the necessary measures to protect your privacy and keep your information secure.

As part of our commitment to safeguarding our customers' privacy, we have made the following agreements:

1. We will provide notice to our customers of their right to opt out of any rental, sale, or exchange of their personal information with other marketers.

2. We will honor any requests from customers who do not wish to have their contact information shared with other marketers.

3. We will also honor any requests from customers who do not wish to receive any unsolicited mail, telephone calls, or other forms of solicitation from Kandy Home Goods.

We take these commitments seriously and strive to maintain the highest standards of privacy protection for our customers.

Information We Collect From You

We collect various categories and types of personal information from our customers, including:

- Contact information such as your first and last name, postal address, email address, and phone number;

- Other identifying information, such as your IP address, social media user names, passwords, and other security information for authentication and access;

- Financial information, including credit card, debit card, and bank account information;

- Demographic information, such as gender, age, employment information, and salary information;

- Geolocation data;

- Information about your internet or other electronic activity, including your browsing and click history, and information about how you navigate within our services and which elements of our services you use the most;

- Commercial information, such as products purchased or viewed on our website;

- Audio and visual information, such as your videos and photos; and

- Inferences drawn from the categories described above in order to create a profile about you, which may reflect your preferences, characteristics, behavior, and attitude.

Why We Collect Information From You

Our organization gathers a variety of personal information from our customers, including contact information such as first and last name, postal address, email address, and phone number. We also collect other identifying information, including IP address, social media user names, passwords and other security information for authentication and access. In addition, we obtain financial information such as credit card, debit card and bank account details, demographic information including gender, age, employment information and salary information, geolocation data, internet or other electronic activity, commercial information such as products purchased or viewed on our website, and audio and visual information such as videos and photos. We use this information to create a profile about you that reflects your preferences, characteristics, behavior and attitude.

We utilize this personal information for various purposes. For transactional purposes, we use contact information, financial information, and commercial information to receive, process, confirm, send and track orders, subscriptions or registrations. We also use this information to communicate with you about your order, subscription or registration, process any subscription or registration you make to one of our services, and maintain your "Gift List" through your registry.

For analytical purposes, we use other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics. For marketing and promotional purposes, we use contact information, commercial information, demographic information, internet or other electronic activity, geolocation data, and inferences to inform you of our new products, services, and offers, provide you with targeted advertising, run contests, promotions and sweepstakes, provide you with our loyalty program including earning points and awarding and redeeming certificates, and provide you with other information from and about Williams-Sonoma, Inc. Brands, including personalized marketing communications.

We also utilize personal information for maintenance and improvement of our services and website. This includes providing and maintaining our Design Lab services, providing and maintaining functionality on our website, including our live chat or customer review features, handling your customer services requests, and helping us diagnose technical and service problems and administer our stores, websites, and apps. For review and content creation purposes, we use contact information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our website and services and on social media.

Lastly, we use personal information for security and fraud prevention. This includes using contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft, and misconduct.

Sources of Personal Information

Our organization collects personal information from various sources, including directly from you, third parties, and through passive means. We collect contact and demographic information directly from you, as well as payment information. Additionally, we collect personal information from third-party sources, such as social media sites and data co-ops. We may use the Google Maps service and other services to collect geolocation data to improve the user experience in our checkout process and suggest shipping and billing addresses or nearby store locations.

We passively collect electronic activity data using tools like browser cookies, as described in the Advertising and Online Tracking section below. To enhance and personalize your shopping experience with us, we may combine information you give us online, in our stores, or through our catalogs, with publicly available information and information from third-party sources. We use this combined information to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes.

When Do We Share Information With Third Parties

Our Privacy Policy outlines how we collect, use, and share your personal information as you interact with Kandy Home Goods. As part of our commitment to transparency, we want to ensure that you understand how we safeguard your privacy.

To provide you with the best possible service, we may collect personal information directly from you, as well as from third parties, such as social media sites and data co-ops. We may also collect information passively through tools like browser cookies. We combine this information to enhance and personalize your shopping experience with us and to communicate directly with you about products and events that may interest you.

We engage service providers to perform certain services, such as credit card processing and shipping, and we may share your personal information with them as necessary to perform these services. We also establish relationships with select partners, who we believe are trustworthy and who have confirmed that their privacy policies align with ours. In some cases, we may share your information with our select partners to enable them to contact you regarding products and services that may be of interest to you.

We may also share your personal information with our affiliates, or with parties involved in business transactions such as mergers, acquisitions, or sales of assets. In certain circumstances, we may disclose your contact information to law enforcement or the courts if required by law.

We take the protection of your personal information seriously and only share it when necessary to provide you with exceptional service. If you have any questions or concerns regarding our Privacy Policy, please do not hesitate to contact us.

When accessing our web sites or receiving emails from us, we may send cookies and other similar technologies to your computer or device to enhance your experience. Cookies are small data files that are stored on your computer's hard drive and are used to improve the quality of our service, personalize your experience, estimate our audience size, and analyze your browsing patterns.

We use session cookies that expire immediately upon ending your session and persistent cookies that store information on your hard drive for future visits. By using cookies, we can tailor our products, services, and advertising to better suit your interests and track your status in promotions, contests, and sweepstakes. We also use Google Analytics to analyze how users interact with our web sites and provide advertisements to you on other websites.

While you can set your browser to not accept cookies or to notify you when you receive one, certain features of our web sites may not function properly if cookies are disabled. For more information on opting out of Google Analytics, please visit their website (https://tools.google.com/dlpage/gaoptout/)

Browsing History

At Kandy Home Goods, we utilize advanced technology that enables us to maintain a record of your browsing session. This information is essential in helping us ensure the quality of our services, provide excellent customer support, prevent fraudulent activities and enhance security measures. Additionally, we utilize this data for marketing purposes, to better understand our customers' needs and preferences, and offer more personalized and relevant products and services. Rest assured that we treat your browsing data with utmost care and never share it with third parties except in cases where the law requires us to do so.

Online Tracking & Advertising

At our web sites, we may work with third-party companies to serve ads and gather certain information about your browsing activities. This information may include click stream data, browser type, date and time of your visit, and the subject of advertisements clicked or viewed. These companies may use this information to provide you with advertisements that may be of interest to you based on your browsing history on our web sites and other web sites. These third-party companies may also link identifiers associated with a particular browser or device to identifiers associated with other devices used by the same user or household to provide personalized marketing communications and targeted advertising across multiple devices.

These companies use various methods such as cookies, tracking pixels or third party web beacons to collect this information. Additionally, they may use your email address to serve advertisements to you based on your personal information. We do not recognize "Do Not Track" signals, but some of these companies provide opt-out options to prevent behavioral advertising. To learn more or opt out of these advertising practices, please visit http://www.networkadvertising.org/choices/ and https://www.aboutads.info/choices/.

We also offer additional tools to allow you to opt out of our marketing activities or certain transfers of your information. For more information about opting out of our marketing and transfer practices, please refer to the "Opting Out of Marketing and Transfers" section of our Privacy Policy.

Opt Out Of Marketing And Transfers; Updating Your Information

At our company, we understand the importance of respecting your communication preferences. We will only contact you if you have given us your explicit consent to do so. If you do not wish to receive direct marketing from us or our partners, or if you prefer to opt out of the rental or exchange of your information with other marketers, we will honor your request. You can let us know of your preferences by calling or texting us at 510.603.7564. Or emailing us at customerservice@kandyhomegoods.com Alternatively, you can click the designated link at the bottom of all email advertisements to be removed from future email updates.

Please note that while we will process your request as quickly as possible, it may take up to five days to remove or update your contact information from our email list, and up to 6-8 weeks to process postal mail requests.

It is important to note that in some cases, we may need to contact you via phone, email, or mail to address questions or issues specific to your order or entry, even if you have opted not to receive marketing communications from us. We take reasonable steps to ensure that your contact information is accurate, complete, current, and otherwise reliable for these purposes.

Privacy Protections as Outlined in Specific State Privacy Legislation.

If you reside in California, Colorado, Connecticut, Utah or Virginia, you may be entitled to certain privacy rights under State Privacy Laws. This section provides information about your rights and how you can exercise them with Kandy Home Goods.

Requests for Rights

Right to Know, Right to Deletion, and Right to Correction

You have the right to request access to the personal information we have collected, used, disclosed, and sold about you. You can also request that we delete your personal information, subject to certain exceptions. If we delete your personal information, some of our services may not work as usual, including returns, customer service, online accounts, loyalty programs, product recalls, gift registries, and marketing communications. You can also request that we correct certain inaccurate information we have about you.

To submit a request to know, correct, or delete your personal information, you can visit Truyo Portal or call 833.922.7529. You will need to provide at least three pieces of your personal information to verify your identity, and we will match it against our records. If you want to authorize someone else to act on your behalf, you must provide written permission and your authorized agent must submit proof of it. If you submit multiple requests, we recommend sending the deletion request last. We will maintain a record of your requests. To correct your information more quickly, you can go to your WSI account. For correction of information related to the Gold Rewards Program, you must contact Capital One Customer Service at 1-877-383-4802.

Do Not Use, Sell or Share My Personal Information for Targeted Advertising

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In accordance with State Privacy Laws, we may sell or share/use personal information for targeted advertising, including identifiers, characteristics of protected classifications, internet/electronic activity, commercial information, and inferences derived from the aforementioned categories to create a profile reflecting an individual's preferences, behavior, attitudes, and other relevant aspects. We do not sell or share the personal information of minors under 16 years of age for targeted advertising.

We provide individuals with the right to opt-out of the sale or sharing/use of their personal information for targeted advertising by enabling an opt-out preference signal or by visiting the Truyo Portal, which also offers the option to opt-out of offline selling or sharing. Individuals may designate an authorized agent to act on their behalf by providing written permission to do so.

We do not discriminate against individuals for exercising their rights under State Privacy Laws and will not deny goods or services, charge different prices, or provide a lesser quality of goods or services for such reasons. We offer various financial incentives, which are subject to the terms presented at the time of enrollment, and individuals may withdraw from these incentives by contacting us at 510.603.7564 or by unsubscribing from our email marketing.

Residents of Colorado, Connecticut, and Virginia have the right to opt-out of automated processing performed on personal information to evaluate, analyze, or predict personal aspects related to their economic situation, health, personal preferences, interests, reliability, behavior, location, or movements. To opt-out, individuals may visit the Truyo Portal or call us at 510.603.7564. However, note that opting-out of profiling will result in a less personalized experience with our brands.

We reserve the right to continue processing personal information for certain exceptions, including legal compliance, security, improving services and products, transactional purposes, and public interest. Residents of Colorado, Connecticut, and Virginia may appeal our decision if we were unable to fulfill their request within 14 days of our decision.

Lastly, we do not sell or share Sensitive Personal Information, as defined under State Privacy Laws.

Security

We prioritize the confidentiality and security of information transmitted to us by maintaining physical, electronic, and procedural safeguards. Our web sites use Secure Sockets Layer (SSL) to encrypt your credit card number, name, and address, which ensures that only we can decode your information. However, we acknowledge that no data transmission over the Internet can be 100% secure. Therefore, while we make every effort to protect your contact information, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you assume the risk of such transmissions.

We recommend that you keep any password that you establish with us in a secure location and avoid disclosing it to anyone. Additionally, please ensure to log off your account and close your browser window after finishing your visit. This is necessary to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a public device.

Children’s Safety

To ensure compliance with the Children's Online Privacy Protection Act (COPPA), we do not intentionally collect any personal information from children under the age of 13. If we discover that we have unintentionally collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our servers. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us and we will promptly take action to remove the information from our systems.

Third Party Website Links

Our websites may include links to third-party websites that are operated and maintained by parties other than us. These third-party websites have their own privacy policies that may differ from ours. Please be aware that we are not responsible for the privacy practices of these third-party websites, and we have no control over the information that you may choose to disclose on these websites. We encourage you to review the privacy policies of any third-party websites that you visit before providing any personal information. Please note that accessing third-party websites is at your own risk.

Policy Modifications

In the event that we make any changes to our privacy policy, whether in whole or in part, we will provide you with notice by posting the updated policy on our web sites. The effective date of the revised policy will be clearly stated in the notice, and the updated policy will replace any prior policies that are inconsistent. All current and previous users of our web sites will be subject to the new policy, and by continuing to use our web sites or services, you are indicating your acceptance of the practices set forth in the revised Privacy Policy.

Contact Us

If you need to get in touch with us, we are available via phone or text at 510.603.7564. Alternatively, you can reach us by email at customerservice@kandyhomegoods.com.

Last updated May 9, 2023

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